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Affordable Pricing Plans That Fits Your Needs
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Hosting
Attachment Size Limits
Number of Custom Domains
Number of Tickets
Number of Users
Email Addresses
Email Support
Phone Support
Custom Domains & Branding
SSL Encryption (HTTPS Support)
Custom SSL Certificates
Available Plugins
Password Management Policies
2FA Authenticator
SAML Authentication
Help Desk Audit
BASIC $12 per agent/mo GET STARTED NOW
Hosting
Multi-tenant
Attachment Size Limits
2 Mb
Number of Custom Domains
3
Number of Tickets
Unlimited
Number of Users
Unlimited
Email Addresses
Unlimited
Email Support
✔
Phone Support
✔
Custom Domains & Branding
✔
SSL Encryption (HTTPS Support)
✔
Custom SSL Certificates
✔
Available Plugins
Password Management Policies
✔
2FA Authenticator
✔
SAML Authentication
✖
Help Desk Audit
✖
GET STARTED NOW
STANDARD $16 per agent/mo GET STARTED NOW
Hosting
Multi-tenant
Attachment Size Limits
8 Mb
Number of Custom Domains
6
Number of Tickets
Unlimited
Number of Users
Unlimited
Email Addresses
Unlimited
Email Support
✔
Phone Support
✔
Custom Domains & Branding
✔
SSL Encryption (HTTPS Support)
✔
Custom SSL Certificates
✔
Available Plugins
Password Management Policies
✔
2FA Authenticator
✔
SAML Authentication
✖
Help Desk Audit
✖
GET STARTED NOW
PREMIUM Most Popular $24 per agent/mo GET STARTED NOW
Hosting
Multi-tenant
Attachment Size Limits
16 Mb
Number of Custom Domains
9
Number of Tickets
Unlimited
Number of Users
Unlimited
Email Addresses
Unlimited
Email Support
✔
Phone Support
✔
Custom Domains & Branding
✔
SSL Encryption (HTTPS Support)
✔
Custom SSL Certificates
✔
Available Plugins
Password Management Policies
✔
2FA Authenticator
✔
SAML Authentication
✔
Help Desk Audit
✔
GET STARTED NOW

Frequently Asked Questions

What is an agent?

Agents are the staff members of your organization who interact with your customers, day in and day out, answering tickets and resolving issues. SupportSystem pricing is per agent, but all plans boast unlimited number of customers and tickets.

What is the attachment size limit?

Attachments are allowed via email and the customer portal and are limited individually by their respective size. If an email contains multiple attachments, the individual attachments whose size exceed your plan limit will be dropped. In other words, as long as each attachment's size is below the plan max, all attachments will be accepted.

Can I upgrade or downgrade my plan?

Yes! SupportSystem does not require any commitment. You can upgrade, downgrade or cancel at any time. You will be charged or credited the prorated amount for your plan difference or remaining time.

What happens when my trial ends?

You can try any plan free for 30 days! Once your trial ends, we’ll ask for your billing information to continue your paid plan. You may also change your plan at any time by visiting the “Plans" page in the account panel of your help desk.

Having trouble choosing the right plan?

Contact us today and we can help you
Toll-Free:
+1 (800) 927-0913
Email:
sales@supportsystem.com

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